This web site is owned and operated by the C&B Store Team, who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.
Our Contact details:
C&B Group - Web Sales Department
Water Solutions Centre
First Floor, 25 Church Road
C&B Group VAT Registration: 990711801
Making A Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept card payments. If you are shopping from North America or anywhere else, place your order and your card company will convert the transaction to US Dollars or your own currency.
We accept Visa and MasterCard. We charge for any item at the point of order including backordered items. If you do not wish to pay online, you may send your card information via phone, fax or by post.
If you have made an error in your order and cannot correct it in the shopping cart, contact us and we will correct this for you.
When you recieve an order confirmation, this indicates that we have received your order only & not a binding contract.
Price changes, product changes or shortages can occur from placing the order to said order being processed, if this happens you will be advised and have the option to cancel or amend your order.
Shipping And Handling
*C&B Can Ship to the British Isles & the rest of the world but there may be an additional Cost,
If you require a price for delivery outside of mainland UK, please Email us with the following information:
1. Full Delivery Address.
2. Items & quantities.
E-mail - firstname.lastname@example.org
We deliver your order right away. We will normally send your order to you in 7-10 business days. International orders are generally longer but please email if you need a time frame.
You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.
You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
For orders made from the UK or the European Union, 20% VAT is added. All other orders are VAT free.
Credit Card Security
When the order is placed at www.c-bgroup.co.uk, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any server.
All Products have manufacturers guarantee but the length of this may vary by brand
If you need to reach us, please email us using the link on the store page, alternatively, you can
Phone: 0208-943-9969 (International +44)
C&B Group do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site where they are strictly necessary for the site functionality. They are used to aid navigation, and to keep track of the contents of your shopping cart. If you log in to an account, your logged-in status is recorded in a temporary cookie. If you select the 'Remember Me' Option in the checkout, a cookie will be used to remember your details. You can turn off cookies by blocking them in your browser Privacy settings. If you turn off cookies, you will be unable to place orders or benefit from the other features that use them.
Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.
To our customers data protection
The data that is collected on our website is used for purpose only- to sell you the product that you need. We do not use your details for marketing purposes, and we will never pass them on to any third parties. It is just our couriers and the card processing company, once your delivery is complete the detail of the sale remains in our accounting system as required by law, but your details will not be used for any other purpose.
Your rights to return goods are protected under the EU Distance Selling Directive.
You are entitled to cancel your order and return the goods within 7 working days for a full refund, including the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.
Any goods returned should be in original packaging & in the condition it was recieved.
These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.
None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.
Products that are "Made To Order" are non-refundable, however if the items arrive damaged they will be replaced free of charge.